At Tiaki Voyages Tours, we understand that travel plans can change due to unforeseen circumstances. However, since organizing tours involves advance payments to hotels, transportation providers, guides, and other local partners, certain costs are incurred even before the journey begins.
This Cancellation Policy outlines the terms and conditions for cancellations, rescheduling, and refund eligibility. By confirming a booking with us, you agree to comply with the policy as stated below.
1. General Policy Overview
All cancellations must be communicated in writing via email to support@old.tiakivoyages.com.
Cancellations received verbally or through unofficial channels (e.g., WhatsApp or phone calls only) will not be considered valid.
The date on which the written cancellation is received by Tiaki Voyages Tours will determine the applicable cancellation charges.
2. Cancellation by Traveler
If you decide to cancel your tour for any reason — including personal, medical, family, or professional circumstances — the following charges will apply:
| Cancellation Timeline (Before Trip Start Date) | Cancellation Fee Applicable |
|---|---|
| 30 days or more | 25% of total tour cost deducted |
| 15 to 29 days | 50% of total tour cost deducted |
| 8 to 14 days | 75% of total tour cost deducted |
| Less than 7 days or No Show | 100% of total amount deducted (No refund) |
Note:
- All service charges, taxes, and processing fees are non-refundable.
- If the trip has already commenced, no refund will be issued for unused services, early departures, or last-minute cancellations.
3. Cancellation by Tiaki Voyages Tours
In rare cases, Tiaki Voyages Tours may cancel a tour due to reasons beyond our control, such as:
- Natural calamities (e.g., landslides, floods, earthquakes)
- Political unrest or government restrictions
- Strikes, riots, or local disturbances
- Insufficient group size for a scheduled departure
- Safety or operational concerns
If such a situation arises, we will:
- Offer you the option to reschedule your trip, or
- Provide a credit note for future travel, valid for 6 months.
No monetary refund will be processed in such cases.
4. Cancellation Due to Force Majeure
“Force Majeure” refers to events beyond our reasonable control, such as:
- Natural disasters, epidemics, or pandemics
- Government orders or travel bans
- Transportation shutdowns or border closures
In such cases, all refunds will be subject to vendor discretion and actual recoverable amounts from hotels or transport providers.
Tiaki Voyages Tours will not be held financially responsible for losses caused by Force Majeure events.
We will, however, make every effort to offer alternate travel dates or credits for future bookings.
5. Rescheduling and Postponements
If you wish to reschedule or postpone your trip:
- Requests made 15 days or more before the original travel date can be considered for rescheduling, subject to availability.
- Rescheduling is allowed only once, and new dates must be within 6 months of the original booking.
- Any difference in hotel or transport pricing for the new dates must be paid by the traveler.
Tiaki Voyages Tours reserves the right to decline rescheduling if vendors are unable to accommodate the change.